Frequently Asked Questions

Home: Frequently Asked Questions

What is an Azimuth?
An Azimuth indicates direction. As 1 of 360 degrees of a compass. An azimuth is a way, a path, a direction.

So why the name Azimuth Spray Systems?
Just as the compass provide direction, Azimuth Spray Systems provides direction to improve your company’s performance.

What are the Azimuth Spray Systems values?
Quality
Value
Service

Who is served by Azimuth Spray Systems?
This site serves professional users of paints and coatings.

How can I use Azimuth Spray Systems?
As a community to connect with other coating professionals.
As a professional information resource center.
As a Online Catalog to sell or buy used application equipment.
As a Online Catalog for new equipment, accessories & parts.
As a resource for professional services to assist by providing a wide range of services for a fee.

How do I ask a question or get some help?
Send us an e-mail or call 877-490-1777.

Why must I join the site to make a purchase or conduct a transaction?
You may visit the site without the benefit of membership. However, to conduct a transaction, membership is required. We are interested in knowing our members and building a long term business relationship with you. For more information see Member Agreement and Privacy Policy.

What is different about this site from other spray equipment sites?
This site is more than an online line store for spray equipment. Azimuth Spray Systems is your professional community for transactions and connecting with your colleagues.

What forms of payment are accepted for products and services?
We accept Master Card, Visa, Discover and American Express. Azimuth Professional Services under contract may be paid for by check. Sorry no COD’s

I would like to lease my equipment?
We will be pleased to direct you to several leasing companies or you may provide your own source for leasing. Please Contact Us with your inquiry.

What is your returns policy?
New in the box, unused, standard in stock items may be returned less a 15% restock charge. Special order items are not returnable. If you wish to return an item, please call for a Merchandise Return Authorization Number. Returns are accepted only when arrangements are made in advance. Items sent without an RMA will be refused and returned to sender.

I have a warranty problem. What do I do?
We are sorry that you have a problem. We will work with you to resolve this issue. Items are covered by warranty from the company that made the item. If a local warranty service center is in your area, take or send the unit in for repair. Present a copy of your sales invoice. If a local service center is not in your area, please call us. We will help you figure out the best plan of action to get you back on track fast.

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